Questions

And Answers

What plans does Brand Sauce offer?

Brand Sauce provides two plan options: the Starter Store and the Unlimited Store. For more information, please visit Brand Sauce Plans.

Is there a minimum spend requirement to work with Brand Sauce?

No, Brand Sauce does not impose a minimum spend requirement for collaboration.

What is the contract length with Brand Sauce?

All contracts with Brand Sauce operate on a month-to-month basis.

How long does it take to build a store?

Once all necessary materials have been provided, Brand Sauce typically completes the store setup within 2 to 3 weeks.

How many products are available in the Brand Sauce app?

Our app offers access to over one million products. It is highly unlikely that you will not find a specific product or brand within our selection.

How much does Brand Sauce charge for shipping?

Shipping costs are calculated based on weight. For example, shipping for one t-shirt, hat, or polo costs $6.95, with an additional $4 for each extra unit.

Does Brand Sauce offer international shipping?

Yes, we provide international shipping from the United States. Additionally, we can arrange for products to be decorated internationally to optimize shipping costs and timelines.

How long does it take for an order to be decorated?

The decoration process generally takes 5 to 7 business days before the order is ready to be shipped.

What is Brand Sauce’s return policy?

Brand Sauce does not accept returns. However, if there is an issue with your order, we will gladly remake it at no additional cost and ship it to you.

Does Brand Sauce offer eco-friendly products?

Yes, we collaborate with several B-Corps and sustainable brands to ensure access to some of the most eco-friendly products available on the market.

Does Brand Sauce offer custom kits?

Brand Sauce provides a variety of on-demand kits. Additionally, we can utilize pre-stored inventory for kits that require specific items.

Can I approve a proof before my order is placed?

Yes, all orders are reviewed and approved by the client prior to production.

Does Brand Sauce offer gift cards for employees?

Yes, we offer a range of employee gift card options, including traditional gift cards, coupon codes, and points-based systems for store credit.

Does Brand Sauce have a point system for employees or customers?

Yes, we offer a point system that allows managers to allocate points to employees or enables customers to earn points for store purchases.

Does Brand Sauce provide inventory storage?

Yes, we offer inventory storage solutions when required.

How does Brand Sauce communicate with clients?

Brand Sauce primarily uses Slack for client communication, but we are also available via email, Zoom, and phone.